M99y Malaysia Platform Terms and Conditions of Use

By accessing or using the m99y platform via our website, mobile app, or any other digital channel, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions, our Privacy Policy, and all other guidelines and policies published by m99y from time to time.

These terms take effect from the date you first register an account or use any m99y service, whichever is earlier. Acceptance of these terms is an absolute condition for using our platform.

M99y reserves the right to update or amend these Terms and Conditions at any time without prior notice. It is your responsibility to review this page periodically to ensure you are always aware of the latest applicable terms. Continued use of the platform following any amendment constitutes your acceptance of the revised terms.

To be eligible to use m99y services, you must meet all of the following eligibility requirements:

• At least 18 years at the time of registration and while using the platform.
• Acting on your own behalf and not on behalf of any third party.
• Not subject to any legal restrictions that would prevent participation in online betting activities.
• Never previously banned from using the m99y platform for any reason.
• Possessing full legal capacity to enter into this binding agreement.
• Not an employee, contractor, or immediate family member of any m99y employee or contractor.

M99y reserves the right to request proof of age or identity at any time. If you fail to verify your eligibility, m99y reserves the right to suspend or close your account and withhold any related balance pending the completion of an investigation.

Each user is only permitted to hold one (1) m99y account only. Creating multiple accounts is a serious violation of these terms and may result in the closure of all related accounts and forfeiture of balances without notice.

During registration, you are required to provide accurate, truthful and up-to-date information. m99y conducts a comprehensive KYC (Know Your Customer) verification process. You may be asked to submit identification documents such as a national ID, passport or other supporting documents to verify your identity before your first withdrawal is processed.

You are fully responsible for:

• Keeping your password and account login credentials confidential.
• Notify m99y immediately if you suspect any unauthorised access to your account.
• All activity that occurs under your account, whether carried out by you or any other party.
• Updating your personal information whenever any changes occur.

M99y will not be liable for any losses arising from unauthorised use of your account due to your failure to keep your login credentials secure.

M99y supports a wide range of popular payment methods in Malaysia, including FPX, Touch 'n Go eWallet, GrabPay, Boost, and direct bank transfer. All transactions are processed through systems protected by 256-bit SSL encryption.

Deposit Policy:

• All deposits must be made using a payment method registered in your own name.
• Successful deposits will be credited to your account instantly in most cases.
• M 99y reserves the right to decline or return any deposit that is suspicious or does not comply with our policies.
• Minimum and maximum deposit limits are as stated on the Deposit us.

Withdrawal Policy:

• For security purposes, withdrawals will be processed to the same payment method used for your deposit.
• All withdrawals are subject to completed identity verification (KYC) before approval.
• Withdrawals are typically completed within 15 to 30 minutes after approval.
• M99y reserves the right to suspend withdrawals for security review or compliance purposes.
• Any attempt to withdraw funds obtained through unlawful or fraudulent means will be blocked and reported to the relevant authorities.

Funds in your m99y account are intended solely for betting and gaming activity within the platform. m99y is not a financial institution and our platform accounts do not accrue interest.

All bonuses and promotions offered by m99y are subject to the specific terms and conditions stated alongside each offer. Promotion-specific terms form part of these general Terms and Conditions and should be read together.

• Every bonus has a wagering requirement (rollover) that must be met before a withdrawal is permitted.
• Bonuses may only be claimed once per promotion, per account, per household, and per device, unless otherwise stated.
• M99y reserves the right to void any bonus or winnings obtained through promotion abuse.
• Using wagering strategies designed to manipulate bonus conditions is prohibited and may result in account closure.
• M99y reserves the right to modify, suspend, or terminate any promotion at any time.
• Bonuses are non-transferable between accounts and cannot be directly converted to cash.

In the event of any dispute regarding bonuses or promotions, m99y's decision is final and binding.

All bets placed through the m99y platform are final once confirmed by the system. You are solely responsible for ensuring your bet details are correct before confirming any transaction.

• M99y reserves the right to cancel or modify any bet in the event of a technical error, incorrect odds, or exceptional circumstances.
• Winnings will be credited to your account once the official result has been confirmed by the relevant game provider or sports authority.
• In the event of a technical disruption during gameplay or while a bet is in progress, m99y will endeavour to resolve the situation fairly based on available data.
• All casino games use a Random Number Generator (RNG) that has been certified and audited by an independent third party to ensure the fairness of every game outcome.
• M99y reserves the right to limit the bet size of any member at any time without providing a reason.

For sports betting, all results are based on official outcomes announced by the relevant event organising body. If official results are unavailable, m99y reserves the right to use the source deemed most reliable.

The following conduct is strictly prohibited on the m99y platform. Violation of any of the items below may result in immediate account closure and forfeiture of balance without compensation:

• Fraud and Manipulation: Any attempt to cheat, manipulate the system or exploit technical vulnerabilities on the platform.
• Money Laundering: Using the m99y platform for money laundering or any other illegal financial activity.
• Multiple Account Ownership: Registering or using more than one account, whether directly or through another person.
• Bonus Abuse: Using strategies specifically designed to manipulate or exploit bonus and promotion terms.
• Collusion: Colluding with other players to gain an unfair advantage in any game.
• Use of Automated Software: Using bots, scripts, or any automated software to play or place bets on the platform.
• False Information: Providing false or misleading personal information during registration or the verification process.
• Third-Party Fund Transfers: Receiving or making payments through another person's account or on behalf of another person.

Closure by Member: You may close your account at any time by contacting our customer support team. Prior to closure, any eligible balance will be processed for withdrawal once all active wagering requirements have been met.

Closure by m99y: m99y reserves the right to suspend or close any member's account without prior notice if:

• A breach of any term within this document has occurred.
• Fraudulent or suspicious activity has been detected on the account.
• Information provided during registration has been found to be false or inaccurate.
• A request has been received from the relevant legal authorities.
• The account has been inactive for more than 12 consecutive months.

If an account is closed due to fraud or a breach of terms, m99y reserves the right to withhold all balances in that account.

To the extent permitted by applicable law, m99y, its directors, employees, agents and partners shall not be liable for any direct, indirect, consequential, special or exemplary losses arising from the use of or inability to use our platform, including but not limited to:

• Financial losses resulting from betting or gaming activity.
• Service disruptions arising from maintenance, technical issues, or circumstances beyond our control.
• Any losses arising from unauthorised access to your account due to your failure to keep your password secure.
• Inaccuracies in information provided by third-party data providers.

The m99y platform is provided "as is" and m99y makes no warranties regarding its accuracy, availability or fitness for any particular purpose. All risks associated with the use of the platform are borne entirely by you.

M99y reserves the right to modify, add, or remove any part of these Terms and Conditions at any time at our absolute discretion. Amendments take effect immediately upon publication on our website.

For material or significant amendments, m99y will endeavour to provide reasonable notice via your registered email or in-platform notifications. However, it remains your responsibility to review this page periodically.

If you disagree with any amendment, you have the right to close your account before the amendment takes effect. Continued use of the platform after the effective date of any amendment constitutes acceptance of the revised terms.

These Terms and Conditions and any disputes arising from them are governed by the laws and jurisdiction applicable to the operations of the m99y platform. Any dispute shall first be resolved through m99y's internal dispute resolution process before being referred to any external tribunal or court.

For any disputes related to your account, transactions, or games, please contact our support team first. We are committed to resolving every complaint fairly and within a reasonable timeframe, typically not exceeding 10 business days.

If a dispute cannot be resolved internally, both parties agree to refer the matter to a mutually agreed independent arbitration before pursuing any other legal action.

If you have any questions, confusion, or concerns regarding these Terms and Conditions, our support team is available to assist you 24 hours a day, 7 days a week.

For complaints related to responsible gaming, please visit the page Responsible Gaming us for more information and available support resources.